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Our return policy is valid for 30 days. After this period, we cannot offer you a full refund or exchange.
To request a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain types of items are excluded from return. Perishable items — such as food, flowers, newspapers or magazines — cannot be returned. We also do not accept products that are personal or hygiene items, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
- Gift vouchers
- Downloadable software products
- Some health and personal care products
Some health and personal care products
We require a receipt or proof of purchase for the return of the item.
In certain cases, only partial refunds are granted:
- Books with clear signs of wear and tear
- CDs, DVDs, VHS tapes, software, video games, cassettes or records that have been opened.
- All items that are not in their original condition, are damaged, or are missing parts through no fault of ours.
- All items returned more than 30 days after delivery.
Refunds
Once we have received and audited your return, we will notify you by email that we have received it. We will also notify you of the approval or rejection of your refund.
Upon approval, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or missing repayments
If you haven’t received a refund yet, check your bank account first.
Then, contact your credit card company. It may take some time for your refund to officially be posted.
Then, contact your bank. It often takes some time to process and post a refund.
If you have done all of this and still have not received your refund, please contact us at {email address}.
Items for sale
Refunds are only available on items sold at regular price. Clearance items are not eligible for refunds.
Stock exchanges
We only replace items if they are faulty or damaged. If you would like to exchange the item for a similar item, please email us at {email address} and send the item to: {postal address}.
Gifts
If the item was marked as a gift at the time of purchase and is shipped directly to you, you will receive a gift credit equal to the value of your return. Once the item has been returned, we will send you a gift voucher.
If the item was not marked as a gift at the time of purchase, or if the order was sent to the gift recipient to be given to you at a later date, we will issue the refund to the gift recipient, and they will be notified of your return.
Postal order is returned.
To return your product, please send it to: {mailing address}.
You are responsible for return shipping costs. Shipping costs are non-refundable. In the event of a refund, the return shipping cost will be deducted from your refund.
The delivery time for your exchanged product may vary depending on your location.
When returning higher value items, you may want to consider using a tracked shipping service or shipping insurance. We do not guarantee that you will receive your item back.
Do you need help?
Please contact us at {email} if you have questions about refunds and returns.